Privacy Policy
Last updated: 02/10/2024
1. Introduction
Welcome to Crystalla . This privacy policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. Your privacy is of utmost importance to us, and we are committed to ensuring that your personal data is protected.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, shipping and billing address, phone number, and payment information (such as credit card details) when you place an order or sign up for our services.
- Account Information: If you create an account, we collect your username, password, and other details to facilitate your use of our website.
- Device Information: We collect information about your device, including IP address, browser type, and operating system, to improve our site’s performance.
- Usage Data: We collect information on how you interact with our website, such as pages visited, time spent on the site, and click-throughs to better understand your preferences.
3. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including sending emails regarding your purchase status, shipment, and delivery.
- Customer Service: To respond to your inquiries, offer support, and handle returns or exchanges.
- Marketing: To send you promotional emails about new products, special offers, or other information we think you may find valuable, only if you have consented to receive them.
- Site Improvements: To analyze usage trends, troubleshoot issues, and optimize our website for a better user experience.
- Legal Compliance: To comply with legal obligations, such as tax laws or to prevent fraud.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties for specific purposes, including:
- Service Providers: Companies that assist in processing payments, shipping orders, or hosting our website. These third parties have access to your information only to perform their tasks on our behalf and are obligated to keep it confidential.
- Legal Obligations: If required by law or in response to a legal process, we may disclose your personal data.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and gather usage data.
You may choose to disable cookies through your browser settings, but doing so may affect your ability to fully utilize our website’s features.
6. Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. We use industry-standard encryption methods to safeguard sensitive data like payment details. However, please note that no method of data transmission over the internet or storage is 100% secure.
7. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You can request access to or correction of your personal data at any time.
- Opt-Out: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email footer or by contacting us directly.
- Deletion: You can request the deletion of your personal information, subject to legal requirements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns regarding our privacy policy or the handling of your personal information, please cont0act us at:
- Email: owner@crystalla.in
- Phone: +91 9116355141
- Address: